Privacy Policy
How we protect and manage your personal information
Last Updated: January 15, 2025
Introduction
At LinkFeedTaply, we understand that your privacy matters. This policy explains how we collect, use, and protect your personal information when you use our financial analysis services. We operate under Thailand's Personal Data Protection Act (PDPA) and follow international best practices for data security.
Our business focuses on helping companies understand their profitability better. This means we sometimes handle sensitive financial data, and we take that responsibility seriously. We've built our privacy practices around transparency and user control.
Information We Collect
We collect information in several ways when you use our services. Here's what we gather and why:
- Account Information: Your name, email address, company details, and contact information when you create an account or request our services
- Financial Data: Business financial information you provide for analysis, including revenue figures, expense categories, and profit margins
- Usage Data: How you interact with our platform, including pages visited, time spent, and features used
- Communication Records: Emails, chat messages, and support tickets when you contact us
- Technical Information: IP address, browser type, device information, and cookies for website functionality
Important: We never collect personal financial information like bank account numbers, credit card details, or individual tax information. Our focus is on business-level financial analysis only.
How We Use Your Information
Your information helps us provide better financial analysis services. We use it for specific purposes that directly benefit your experience with our platform.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Service delivery | Account info, financial data | Contract performance |
| Platform improvements | Usage data, feedback | Legitimate interest |
| Customer support | Communication records | Contract performance |
| Security monitoring | Technical information | Legitimate interest |
Data Sharing and Third Parties
We don't sell your personal information to anyone. However, we do work with certain trusted partners to provide our services effectively. Here's when and why we might share your data:
- Service Providers: Cloud hosting, email delivery, and analytics tools that help us run our platform securely
- Legal Requirements: When required by Thai law, court orders, or regulatory authorities
- Business Transfers: If our company is acquired or merged, your data may transfer to the new entity
- Security Incidents: To protect against fraud, abuse, or security threats to our platform
All third-party partners sign data processing agreements and must meet our security standards. We regularly review these relationships to ensure your data stays protected.
Your Privacy Rights
Under Thailand's PDPA and international privacy standards, you have several rights regarding your personal data. You can exercise these rights by contacting us directly.
Access Your Data
Request a copy of all personal information we hold about you, including how we've used it.
Correct Information
Update or fix any incorrect or incomplete personal data in your account.
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements.
Restrict Processing
Limit how we use your data while we investigate any concerns you've raised.
Data Portability
Receive your data in a structured format to transfer to another service provider.
Withdraw Consent
Stop certain data processing activities that require your explicit consent.
Data Security and Protection
We use industry-standard security measures to protect your information. This includes both technical safeguards and organizational policies that our team follows.
- Encryption: All data is encrypted both in transit and at rest using AES-256 encryption
- Access Controls: Only authorized staff can access your data, and all access is logged and monitored
- Regular Audits: We conduct quarterly security reviews and annual penetration testing
- Staff Training: All employees receive privacy and security training upon joining and annually thereafter
- Incident Response: We have procedures to detect, respond to, and notify you of any security breaches
Data Retention and Deletion
We keep your information only as long as necessary for business and legal purposes. Different types of data have different retention periods based on their use and regulatory requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account information | Active account + 3 years | Service provision, legal compliance |
| Financial analysis data | 5 years after service completion | Regulatory requirements |
| Communication records | 3 years | Customer support, dispute resolution |
| Usage analytics | 2 years | Platform improvement |
When data reaches the end of its retention period, we securely delete it from our systems. You can also request earlier deletion in most cases, subject to legal requirements.
International Data Transfers
Our primary servers are located in Thailand, but we use some cloud services that may store or process data in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place.
All international transfers comply with Thailand's PDPA requirements and include contractual protections equivalent to Thai privacy standards.
Cookies and Website Technologies
We use cookies and similar technologies to make our website work properly and understand how you use our services. You can control cookie settings through your browser.
- Essential Cookies: Required for website functionality, login, and security
- Analytics Cookies: Help us understand website usage and improve our services
- Preference Cookies: Remember your settings and customization choices
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a notice on our website.
We recommend checking this page periodically for any updates. The "Last Updated" date at the top shows when the policy was most recently revised.
Questions About Your Privacy?
If you have questions about this privacy policy or want to exercise your rights, contact our Data Protection Officer:
Email: help@linkfeedtaply.com
Address: 214 ถนน เลี่ยงเมือง Cho Ho, Mueang Nakhon Ratchasima District, Nakhon Ratchasima 30310, Thailand
Phone: +66 74 312 646